If you see the error message “SmartBridge Alerts: MotiveSB.exe â€“ Entry Point Not Found The procedure entry point GetProcessImageFileNameW could not be located in the dynamic link library PSAPI.DLL” at startup or when trying to run some application this post will be of considerable use for you as here youâ€™ll find out how to solve this problem.
SmartBridge is a communications program which is used by a lot of Internet Service Providers including AOL. Motive SB.exe is not malicious program. This is a legal program which sometimes stops working for several reasons. SmartBridge Motive Sb.exe is known to be part of Broadband Medic diagnostic tools, BT Broadband, BT Desktop, BT Help, NTL Smartbridge, some HP printer drivers, etc.
Most users see SmartBridge Alert about GetProcessImageFileNameW procedure entry point when they install Internet Explorer 7 or some other software that modifies files SmartBridge uses. The most often modified file is PSAPI.DLL. Newly installed software puts another version of this file into Windows folder and MotiveSB program uses this file instead of the one that was provided with its installation. New PSAPI.DLL has another entry point of GetProcessImageFileNameW procedure so Motive SB.exe which loads on windows startup can’t work properly.
If you are an advanced user you can solve problems related to MotiveSB.exe manually. Use Msconfig.exe utility to remove all programs using psapi.dll from startup. You should manually investigate which programs use this DLL. As a rule Motive SB.exe program does not appear at startup itself. Search for related programs and services instead. There is also the second solution: you should delete all copies of psapi.dll in your system except of the one which is used by your SmartBridge applications. However, this can stop other applications which use newer version of this DLL from working properly. You definitely SHOULD NOT touch PSAPI.DLL located in C:WindowsSystem32 folder. Search for other instances isntead. After deleting or renaming all other instances of this DLL reboot your PC. Please note that this can cause instability of your system if wrong DLL is deleted.
However there is also a quick solution to fix MotiveSb.exe “entry point” and Psapi.dll error of this problem. You can make use of True Sword which finds and eliminates this problem and more than 180 000 other dangerous threats including trojans, spyware, adware, riskware, problemware, keyloggers, dialers and other kinds of malicious programs in several seconds. True Sword protects your computer against malicious programs that do harm to your computer and break your privacy as standard anti-virus software can do nothing against privacy breakers and malicious programs.