The Knowledge Process outsourcing which is much better known as KPO can also be defined as the achievement where the objectives is purely dependent on the skills, knowledge and experience of the employees who are carrying out this activity in the KPO firm. KPO works basically for the application of high rank specialized domain knowledge. In today’s competitive world KPO industry is managing more high skilled work other than the BPO industry.
KPO services in India generally include areas like –Business & Market Research, Intellectual Property Right, Data Analytics, Research & Development, and many more. There was a thinking that Indian Companies can only provide “software services” is gradually changing as it is capable of facing almost everything.
It was a matter of surprise that India has been ranked as the most preferred KPO destination in terms of quality IT training; low labor costs friendly and Government policies. It will not be wrong to say that India is well equipped to face the challenges of the KPO and is ready to be the global KPO center.
There have been many questions on outsourcing of knowledge processes face more challenges than BPO. KPO services in India awards high value to organizations as it provides business expertise instead of just process expertise. The fact is that KPO services in India require analytical and specialized skill for knowledge workers. KPO usually faces lots of challenges in terms of its maintenance and other broad criteria. Some of the challenges involved in KPO will be maintenance of higher quality standards, investing in KPO infrastructure, the lack of talent pool, requirement of higher control level, confidentiality and enhanced risk management.
As per former estimates, the BPO industry itself was expected to be around $19 billions by the year 2008-2010, hence only considerable portion of the sector is now projected to be knowledge based. This represents significant transformation of call centre sector to completely different model. According to a white paper released by Evalueserve, the reasons for a potential boom in KPO industry will higher savings by outsourcing knowledge based activities when combined with the scarcity of specialized talent in developed countries ; this very combination when mix together could lead to increase in the KPO sector. While comparing the billing rates for KPO and BPO, the KPO rates are higher at approximately $35-45 per hour compared to just $15-20 in the case of BPO business. On the other hand, these white papers also warn of several challenges like higher quality standards, inadequate talent along with high rate of investment.
The author is a Senior Search Engine Optimizer in an offshore software development company in India. The company deals in offshore software development and offshore outsourcing. For more information visit: http://www.otssolutions.com.
