Public Instant Messengers Are Not Safe For Business! |
Efficient communication is one of the key components of the overall success of any company, be it a small family shop or a humongous multinational with thousands of employees. Proper communication models save time and resources, and make for faster business cycles, thus improving the performance indices of your enterprise and, therefore, increasing the revenue. Businesses of various scales often overlook specialized corporate LAN communication suites and opt for the widely available instant messaging software, such as MSN, ICQ, AOL and Yahoo IM’s. Although it may be the most apparent approach to building a large-scale corporate communication system, it contains quite a lot of flaws and potential dangers that are not to be underestimated. First and foremost, Internet IM’s are exposed to virus and hacker attacks that jeopardize the security of the internal company data sent and received through these messengers. Another negative aspect of regular public IM software is that these applications use servers to exchange messages between users, therefore your employees depend on their stability and may not be able to use the services when one or all servers are down due to technical issues, which is unacceptable for business applications. Other inconveniences of using standard IM software may include, but are not limited to, the necessity to open additional corporate firewall ports (which may affect the security of the corporate network), the absence of data encryption, unavailability of adequate technical support, the presence of ad banners and spam messages accompanying almost all free IM applications. Finally, the temptation to chat with people outside the corporate network is something that many employees cannot resist. |
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