Skymol Corporation, a leading provider of on-demand (hosted) solutions for managing online customer interactions using real-time voice and video, and text chat communications, today announced that WebAruhaz, (http://www.webaruhaz.hu), a leading Hungarian online multimedia and consumer electronics, and stationery product superstore has fully deployed Skymol Communicator including live voice, video and text chat communications capabilities.
Initial results from the implementation have been extremely positive, most customers were satisfied or very satisfied with the service. WebAruhaz currently offers online customer service 8 hours on weekdays and plans to extend the service in the future.
“We are proud to be the first online superstore in Hungary that implements Skymol Communicator on our web site”, said Szabolcs Banffy, CEO and Chief Development Officer of WebAruhaz. “Skymol Communicator is a natural fit for our customer base that is made up of officers, students and others that use not only text messaging and chat but voice and video communications in their daily routines. Skymol Communicator allows us to provide service on their schedules through their preferred mode of communication.”
“Skymol Corporation’s brand-new service is a logical extension of our customer philosophy,” continued Banffy. “This is what we need – personal selling on the Internet. Our customers are focused on the products they need and would rather not interrupt their shopping experience to wait for answers. Live voice and video, and text chat communications allow us to provide them with the information they need while they’re online – saving them time and increasing our efficiency.”
“WebAruhaz has built an outstanding reputation in a very competitive industry by providing world-class online customer service to their customers,” said Skymol’s CEO Balint Morocz. “They recognize that online shoppers need instant live help when questions come up and the most efficient way to reply is to use voice and video communications.”
Learn more and visit us at http://www.skymolcorp.com
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