Ronan Dunne, who is the chief executive of the O2, has apologized in an interview with the Financial Times about the shortcomings regarding the services. He said that where we had not been able to meet up the high standards of our own, then there remains no question about that and we are sorry about it and therefore apologize to the customers for this problem. It was further said by Dunne that but it would not be right to say that O2 could not provide its customers with the required facilities.