CA announces Service Desk Manager r12

27th November 2008

The company CA has announced a new version of CA Service Desk Manager r12, a universal IT toolset, the components of which are distributed by other software manufacturers as stand alone products.
This solution can offer corporate professionals everything necessary to provide high-quality services of technical support, changes management, an exhaustive analysis of IT infrastructure, automation of daily operations and solving many other tasks.
The convenient planner Change Management Schedule will perform a thorough analysis of coming up changes, assess their impact on the IT environment and minimize risks associated with these changes. Personalized user interface implies separating all users into separate groups depending on their role in the organization. Representatives of each group can access information they need to perform high-quality daily work.
The software CA CMDB r12 will be included in the basic build of CA Service Desk Manager r12. The product can be purchased separately, as well.