General rate: Negative
THE PRODUCT IS GREAT. THE SERVICE IS THE WORST EXPERIENCE IVE EVER DELT WITH. I WAS ON THE PHONR FOR A TOTAL OF 3.5 HOURS TRYING TO ORDER A UPDATE FOR 1 OF THE 4 GPS SYSTEMS I OWN AND WHEN THE UPDATE CAME IN THE MAIL IT HAD THE WRONG SERIAL # SO IT WONT WORK IN THE SPACIFIC UNIT I WANT IT TO. THE EXACT SAME THING HAPPENED LAST YEAR . SO GO AHEAD AND SENT YOUR PHONE CUSTOMER SERVICE TO CHEAPER OVERSEAS EMPLOYEES YOULL SOON FEEL THE EFFECTS OF THE CULTURE AND COMUNICATION BARIERS . I NEVER HAD A PROBLEM WITH OVERSEAS HELP TILL NOW / ILL NEVER BUY ANOTHER MAGELLAN PRODUCT!