General rate: Negative
I spoke to customer support today through their online chat. And about halfway through asking my questions, the sales rep (Sandra) all of a sudden says, "Well okay thanks for enquiring.... etc, etc". Giving me the brush off ! ! ! Considering the enormous costs they charge, you would think they would have premium support ! Advice: Don't go there! If that's what theri online backup support is like, move on... There are plenty of other backup companies out there.

General rate: Negative
I had continual problems installing and making it work. After finally getting the backups to work, I couldn't restore files. Tech support was friendly and willing, but I lost patience and switched to tape. The company refused to offer a refund.