I found this Ventafax software to have boundless poorly documented capabilities that are totally without an intuitive feel, at least for the typical US user. For instance, I spent half an hour trying to figure out how to record a conversation, playing with a dozen or more settings and controls before giving up in frustration. The software has tremendous potential judging by the announced features, steady stream of improvement announcements and available user configuration options but it has a poorly executed and all but undocumented user interface. As far as support goes, US users have to cope with a language barrier because the software was written in the Ukraine and is supported from there as well (the GUI & skimpy documentation are translated for US distribution). Users also have to contend with a 24 hour email response delay due to an 8 hour time zone difference and the total lack of telephone support. Until Ventafax establishes a US presence, with English speaking customer service and support that will communicate by telephone, this software should be avoided by all but the most adventurous users with money to burn or the ability to converse in its “native language”.

Ventafax worked initially, then failed. The voices are so garbled, they couldn't be understood. Technical support is non-existent, although promised. I was told to read the online documentation, and there's nothing else to do. "Your modem isn't supported." When I asked for a refund, these Russians acted like they didn't understand what I was asking for, and hid behind "online documentation." STAY AWAY unless you want to be stuck with junk.

This is a great piece of software however the company selling it are rip off merchants. Normally with any software you download it's easy to re-request the original registration code. However not with this company. You lose the code then there attitude is buy the product again. In my case I had the invoice, reference numbers, they confirmed they had my purchase on their system but refused point blank to re-issue the registration code. I therefore can not recommend that anyone buys their products, as this lack of customer service is simply disgraceful.