|Op. System:||Windows 2003/XP/2000/NT|
|File size:||15.37 MB|
|Publisher:||Internet Software Sciences|
Publisher description for Web+Center
Web+Center - A suite of web based customer support applications including: Customer+Center - A customer support web application that allows customers to register themselves and log, update and check the status their own support cases. Customers can access a product specific help desk that is created automatically as support cases are solved by support staff. Tech+Center - A very comprehensive yet easy to use support staff web application to effectively create, log and manage support cases entered by customers or by other support staff members. Applications include extensive case search capabilities, case routing and priority functions, administration functions, support dispatcher status availability screen, complete integrated asset management component and more. Business+Center - With the addition of Business+Center, a Web-based Contact Management system, Web+Center users can Now easily integrate sales/contact business Processes with customer/end-user support requirements sharing the same customer database and support management system. Business+Center features include customer and contact record logs, email distribution options to send emails to select customer/contact groups, and contact rep coordination management. Pocket+Center - The Pocket+Center center is a scaled down and re-engineered Tech+Center interface for the Pocket PC devices running a Pocket Browser. This component allows remote Pocket PC users to log into the Web+Center application as a technician and perform most of the important tech functions such as customer searches, updates, and case tracking, management, and other calendar functions. This allows for real-time remote access to the Web+Center application with a handheld device.