Web-based CSM Software
|License:||Free to try|
|Op. System:||Windows 7/Vista/XP/2000|
|File size:||264 KB|
|Publisher:||Business Database Builder|
Publisher description for Web-based CSM Software
This is a Access 2010 web-based Customer Service Management Software. It designs for customer service work order management. If your business involves installation, maintenance and service of Equipment this database software may be perfect for you. This software helps you from 4 different angles: service case management, Knowledge Base management, customer management and service time tracking. The key features of this aoftware are: ???Generate and manage the master work order (cases) list, provide activities cases list and real time cases Dashboard. Records all the customer service work order activities, labor billing, material parts and warranty bills and payments record. Also it helps you setup a next maintained service date and remind you when that date is close. Generate the invoice for each customer service events. ???Add knowledgebase for customer reference to save you service time and efforts. ???The customer information management module helps you record your customer information and the service cases. ???Manager all the service cases with "Active", "Closed", "Near Due" and "Next Service Date" categories. You can easily track and review your service cases. ???Customer record manager feature helps you keep all your customer/case record with invoice information in the database. ???It comes with Employee Database which allows you to easily track your employee information, customer service track record. It will help you utilize your current resources more efficiently and increase your service quality. ???Generate the report for your current activities cases, overdue cases and closed cases such that you can review and plan your business activities.