Erlang Calculator


License: Freeware
Downloads: 6
Op. System: Windows XP/2000/NT
Last updated: 2010-08-31
File size: 8 KB
Publisher: dkaylor
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Publisher description for Erlang Calculator

Erlang Calculator program icon

This is an Erlang B and C calculator. Used in call centers to predicted service quality. Erlang B is also used in network planning. Written in Visual Studio C#. Erlang C is used or modified in commercial Workforce management software. Features: * Probability of blocking calls, * Number lines required, * Able to determine maximum number of calls in an hour, * Predicted Telephone Service Factor (TSF), * Agent occupancy (percentage of time on calls), * Determine the number of calls that will be waiting, * Provide the average speed to answer a call, * And, the ability to determine the number of agents needed.

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