|Op. System:||Windows XP/2000/NT|
|File size:||8 KB|
Publisher description for Erlang Calculator
This is an Erlang B and C calculator. Used in call centers to predicted service quality. Erlang B is also used in network planning. Written in Visual Studio C#. Erlang C is used or modified in commercial Workforce management software. Features: * Probability of blocking calls, * Number lines required, * Able to determine maximum number of calls in an hour, * Predicted Telephone Service Factor (TSF), * Agent occupancy (percentage of time on calls), * Determine the number of calls that will be waiting, * Provide the average speed to answer a call, * And, the ability to determine the number of agents needed.