Trouble Ticket Tracker


License: Commercial
Downloads: 0
Op. System: Windows2000,Windows2003,Linux
Last updated: 03-24-2009
File size: 195 KB
Publisher: TLI Software
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Publisher description for Trouble Ticket Tracker

Trouble Ticket Tracker program icon

Features of Trouble Ticket Tracker * Allows users add tickets * Enables users to view tickets raised * Facilitates editing tickets * Shows current status of tickets * Searches tickets by date, issue type, ticket id, and ticket status * Provides admin section to create new users, add new issue status, new tickets, and new priorities * Generates ticket reports Uses of Trouble Ticket Tracker * Allows fast documentation of issues * Enables tracking tickets, routing requests, and managing issues * Improves communication and collaboration * Results in better customer support * Improves turn-around-time for technical and customer support

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