SupportCalls with Outlook


License: Demo
Downloads: 1
Op. System: Windows All
Last updated: 2/24/2009
File size: 27.64 MB
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Publisher description for SupportCalls with Outlook

SupportCalls with Outlook program icon

An ITIL guided, team helpdesk system to log, collaborate, analyze and assist in the resolution of end-users issues right in your Outlook. Use Exchange (can be hosted one too) and auto-process incoming support requests and send automated emails or SMS alerts. Includes web access site for technicians and self-service site for end-users. Integrated knowledge base, asset tracking, SLA and statistics. Supports Skype for making calls and send SMS.

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