SupportCalls with Outlook 3.2 Free download

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Price:	$1500 (Software discounts)
Rated:
Downloads:	38
Op. System:	Windows All
Last updated:	2/24/2009
File size:	28303.4 Kb
Publisher:	assistmyteam.net

Publisher description for SupportCalls with Outlook

An ITIL guided, team helpdesk system to log, collaborate, analyze and assist in the resolution of end-users issues right in your Outlook. Use Exchange (can be hosted one too) and auto-process incoming support requests and send automated emails or SMS alerts. Includes web access site for technicians and self-service site for end-users. Integrated knowledge base, asset tracking, SLA and statistics. Supports Skype for making calls and send SMS.

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