iHelpdesk 2.2 Build 1530 Free download

iHelpdesk is a web-based help desk software. It can help you keep track of issues, reduce manual effort in resolving problems and improve service quality. Benefits: Improve customer service perception and satisfaction. Increase accessibility through a single point of contact, communication, and information. Increase productivity of support staff by automating processes, policies, and tasks. Improve teamwork and communication. Reduce IT support costs. Major features: Email Management Manage emails from multiple sources. Built-in rules-based engine for automating processing of tickets. Full email-to-service request integration, with all emails converted to request tickets. Request & Problem Management Label, categorize, track requests and problems. Self-Service Portal Users can manage service requests via the customer portal.