HelpBox is a 100% webbased helpdesk solution that assists in managing all incoming service requests and support calls. HelpBox helps assign these requests and calls to different resources according to priority, problem type and technical skills. This helps companies resolve problems faster. HelpBox expedites workflows by improving communication and efficiency in regards to client and internal technical support. Since HelpBox is Web-based, it can be accessed anywhere anytime. HelpBox is fully configurable and customisable that uses "drag n drop" technology for easy design.
I'm a developer for a government agency and have been working in the HelpBox software for some time now. To say the least, it is an awful piece of software. The form design tool is horrible, creating forms is like pulling teeth. As a developer I could more quickly design an asp.net form from scratch than use Layton's form designer. It is very limited and you can easily break the form to the point where you have to go into the database and fix the XML string that it stores to get the form back to normal. DO NOT buy this software, if you have developers you should have them create a customized product for you because many of our customers complain that HelpBox cannot do what they need it to do.
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HelpBox is 100% free of adware, spyware and viruses
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