This is the worst customer service ever. Incompetent representatives, hour-long wait times on hold, and all of what the above comments mention. If you want to save yourself from a nightmare, don't book through Orbitz!
General rate: Negative

Will charge you extra on your debit/credit card!! BEWARE!!!
General rate: Negative

Customer service sucks. They will run through a lot of hoops not to give you what is right. :( False advertising and wont make bad reservations right.
General rate: Negative

I booked a flight/motel plan from Orbitz. The flight arrangements went well. The Travelodge on 6400 MOntana Ave, El Paso, Tx. was unacceptable. The information about the motel among other things said "state of the art high speed internet". When my son (for whom I booked this plan) stayed there the internet constantly broke down. When he registered a complaint about it he was told, "Oh yes, they tell us that a lot". My son was bitten all night long by bed bugs and one night had a large cochroach crawl over his leg. When he asked for another room, he was told the motel was full. He was there a full week and no room change was made. Terrible accommodations, refused to do anything about unacceptable room conditions.
General rate: Negative

1. Will charge your card despite promising otherwise on simple reservations. 2. Worst customer service ever.
General rate: Negative